🔄 Refund & Returns Policy — DropFootShopBD

Thank you for shopping at DropFootShopBD.
We aim to ensure you are completely satisfied with your purchase. If you face any issue, please read our Refund & Returns Policy below.

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📦 Returns Eligibility

• Items can be returned within 7 days of receiving the product.

• The product must be unused, unworn, unwashed, and in the original packaging.

• All tags, accessories, and boxes must be included.

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❌ Non-Returnable Items

• Used or damaged items

• Items without original packaging

• Discounted or clearance products

• Personal hygiene items (if applicable)

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🔁 Exchange Policy

• You may request an exchange for size or color if available.

• Exchanges are processed after we receive and inspect the returned product.

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💰 Refund Policy

• Refunds are issued only if the product is defective, damaged, or wrong item received.

• Refund method: Bkash / Nagad / Bank transfer (as applicable).

• Refunds are processed within 5–7 business days after approval.

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🚚 Return Shipping Cost

• If the product is defective or you received the wrong item → We cover return shipping.

• For size change or customer’s personal reason → Customer bears return shipping cost.

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📩 How to Request a Return

Please contact us with the following details:

• Order Number

• Product Name

• Issue Description

• Photo/Video (if applicable)

📧 Email: dropfoot4809@gmail.com
📞 Phone: +8801408339330

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🏢 Office Address

Shyamoli Square Shopping Mall
Level 4, Shop 407–408
Dhaka, Bangladesh

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📝 Important Notes

• We reserve the right to refuse returns that do not meet our conditions.

• Products returned without prior communication may not be accepted.